Terms & Conditions

CUSTOMER ORDERS (NON-WHOLESALE ONLY)

 

VAT

All prices and delivery charges include VAT where applicable. Registration number GB142004667.

Post & Packaging

All UK mainland orders up to £180 will attract a Postage and Packaging Fee (Standard £4.99 or Express £9.99). All UK Mainland orders over £180 (inc VAT) will attract a P&P fee of £15 (inc VAT).

International orders under £180 will automatically attract a Postage and Packaging Fee of £30. Alternatively contact us directly to receive a quote for shipping to a specific international region or overseas and we can invoice you directly. 

Trade Descriptions

We endeavour to describe our goods as accurately as possible, however slight variations (up to 10%) may occur due to the nature of the materials and manufacturing process.

Order processing & Delivery

Orders are processed from our warehouse in the UK and are usually dispatched via courier within 24 working hours of the order/payment being received. Goods dispatched to the UK are usually delivered within 3 working days. Overseas customers will be advised of estimated delivery times.
 

Returns & Refund Policy

Please notify us within 48 hours of receipt for any damaged or incomplete orders. Ravinala reserve the right to not accept returns if notified later than this. Unused or faulty items must be returned to us within 14 days of receipt of your order before a credit or exchange is offered. Ravinala is not liable for the cost of returning any such goods, unless faulty. Please obtain proof of posting as without this we cannot be held responsible for any goods that do not reach us. Please allow up to 21 days for the goods to be exchanged or for a credit note to be issued.

 

Privacy Policy

Ravinala will not share your details with any third party. You may choose to unsubscribe from our mailing list at any time.

 

 

WHOLESALE CUSTOMERS ONLY

 

Minimum Order Value

£150 (excluding carriage and VAT).

Payment Policy

Pro forma for all first orders. 30 day terms available on subsequent orders subject to credit application and approval. A credit account 
application form is available online or direct from our office. Payment can be made in GBP via internet bank transfer or by cheque (Payable to Ravinala). Alternatively call 01752 415178 to make payment over the phone.
VAT
All wholesale prices and delivery charges are subject to VAT where applicable. Registration number GB142004667.

 

Post & Packaging

UK mainland orders under £300 net will attract a Postage and Packaging Fee of £12.50 (ex. VAT). All UK mainland orders over £300 carriage is paid. Cost will be negotiated and agreed prior to dispatch on orders to other regions or overseas.

 

Trade Discriptions

We endeavour to describe our goods as accurately as possible, however slight variations (up to 10%) may occur due to the nature of the materials and manufacturing process.

 

Order processing & Delivery

Orders are processed from our warehouse in the UK and are usually dispatched via courier within 24 working hours of the order/payment being received. Goods dispatched to the UK are usually delivered within 3 working days. Overseas customers will be advised of estimated delivery times.

 

Returns & Refund Policy

Please notify us within 48 hours of receipt for any damaged or incomplete orders. Ravinala reserve the right to not accept returns if notified later than this. Unused or faulty items must be returned to us within 14 days of receipt of your order before a credit or exchange is offered. Ravinala is not liable for the cost of returning any such goods, unless faulty. Please obtain proof of posting as without this we cannot be held responsible for any goods that do not reach us. Please allow up to 21 days for the goods to be exchanged or for a credit note to be issued.

 

Privacy Policy

Ravinala will not share your details with any third party. You may choose to unsubscribe from our mailing list at any time.

 

Photos

We offer a selection of lifestyle and product images to help promote our products online and in store, these can be download from the 
resources page on our website. Ravinala photographic images and logo files may not be used without written permission.